Our privacy commitment

Your information and rights are protected

Introduction to your privacy rights

We take your privacy seriously and follow regulations in Malaysia to protect your personal information. This policy explains how data is collected, used, and safeguarded when you use our window cleaning services.

By communicating with us or booking our services, you agree to our privacy practices detailed here. Please read these terms to understand your rights and options.

What information is collected

We may gather personal details like your name, contact details, appointment preferences, and address, all intended to fulfill service requests and support needs.

How we collect direct information

• Personal details provided through service requests and bookings
• Information given during calls, messages, or emails
• Details entered in forms on our website
• Feedback or reviews you choose to share
• Subscription or communication preferences you share

How we collect automatic information

• Device and browser data when accessing our website
• Browsing behavior, such as pages viewed and times of visits
• Location or regional data based on internet provider
• Cookies and tracking technology usage for basic analytics
• Actions you take, like starting a booking or contacting us

How collected information is used

Collected information helps us deliver, manage, and improve our window cleaning services, as well as respond to your requests promptly.

• Booking and confirming appointments
• Customer support and service updates
• Managing payment processing securely
• Complying with legal or regulatory duties
• Improving website experience and effectiveness
• Sending relevant communications you agree to receive
• Ensuring safety and fraud prevention

Data protection: We commit to the security of your personal data through technical and organizational safeguards. Access is limited to authorized staff for service purposes only.

When your data is shared

Your data may be disclosed to service partners, IT providers, or government agencies only as required for legitimate purposes or legal obligations.

Service partners and vendors

We share only necessary data with trusted partners who help us provide, maintain, or improve our services—always with your privacy in mind.

Legal requirements

We may disclose your information to authorities as necessary under Malaysian law.

Anonymous statistics

We may use aggregated, anonymous information to track website use and service trends, not linked to identifiable users.

Your rights and choices

You have a right to request access, correction, deletion, or restriction of your personal data. Please contact us with your requests or questions.

• Request copies of your stored personal data
• Ask us to correct any errors in your details
• Request deletion of data no longer needed
• Obtain a copy in digital format, if requested
• Object to certain data uses, like marketing
• Request limits on how your data is processed

How we keep data safe

We protect your details using secure systems, encryption, and staff training to prevent unauthorized access or use of your information.

Technical safeguards used

• Encrypted website communication (HTTPS)
• Password-protected access to internal tools
• Firewall and anti-malware protection on servers
• Routine vulnerability checks and monitoring

Organizational protections

• Trained staff in privacy best practices
• Strict access control based on need
• Regular audits of data handling processes
• Confidentiality agreements with staff and providers

How long we keep your data

We retain your data only as long as necessary to provide services, fulfill legal obligations, or respond to your requests, then securely erase it.

• Account and contact information kept for service period
• Service history retained for support and analysis
• Correspondence retained as required for records
• Payment records maintained as law requires
• Marketing data kept if you have given consent

We review retention practices regularly for compliance and safety.

Transfers outside Malaysia

Transfers to providers outside Malaysia occur only when necessary and with adequate protection measures in place.

• Data sent to cloud providers with safeguards
• Contractual privacy protections for international partners
• Compliance with cross-border privacy rules
• Use of secure communication methods for data

Cookie practices

Our website uses cookies for better site performance and analytics while respecting your privacy. Manage preferences anytime through your browser.

Types of cookies in use

• Essential for website security and smooth operation
• Track website performance and errors
• Help tailor content to your needs
• Remember your preferences and settings

You can control most cookies in your browser settings at any time.

Privacy policy updates

Policy changes will be posted here, with updated dates at the top. Please review regularly to stay informed.

• Notice via our website on major changes
• Email updates, if you have subscribed
• Posted date changes at the top
• Summary of changes for transparency

We encourage you to review this notice regularly for latest updates.

Contact for privacy queries

Questions? Our privacy team is here to help. Reach us anytime for info or requests.

Lexiconbase

Regus - Kuala Lumpur Bukit Bintang City Centre, Kuala Lumpur 55100 Malaysia

Phone: +603-6749 8787

Email: content@lexiconbase.sbs

Last revised January 10, 2026.

Policy effective January 10, 2026.